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Shipping & Returns Policy

At OffGamers, we want every customer to enjoy a fast, secure, and reliable shopping experience. Below you’ll find all the details about our delivery process, refund options, and return policies for digital products.

📦 Delivery Information

  • Delivery Method: All products sold on OffGamers are digital goods delivered electronically via email or through your OffGamers account.
  • Delivery Time: Instant delivery — usually within a few minutes after successful payment verification. In rare cases, delivery may take up to 1 hour due to payment checks or security reviews.
  • Delivery Confirmation: Once your order is completed, a confirmation email will be sent automatically to your registered email address, including product details and activation instructions.

💳 Refund & Return Policy

  • Refund Eligibility: Due to the nature of digital products (game keys, gift cards, or activation codes), we cannot accept returns once a product has been delivered and activated.
  • Refunds for Unused Products: If the product has not been used, activated, or revealed, you may request a refund within 14 days from the purchase date.
  • Refund Method: Refunds are processed back to your original payment method (Visa, MasterCard, Paysera, or other) within 3–5 business days after approval.
  • Non-Refundable Items: Used, activated, or redeemed digital codes cannot be refunded.

⏰ Return Window

Our standard return window is 14 days for unused and unactivated digital goods. Requests made after this period cannot be accepted.

⚠ Order Issues

  • If your product code is invalid or cannot be activated, please contact our support team immediately at [email protected].
  • Include your order number, product name, and a short description of the issue. Our team will review your case and provide a resolution within 24 hours.

📞 Contact Us

If you have any questions about your delivery, refund, or return, feel free to contact us:

  • Email: [email protected]
  • Phone / WhatsApp: +383 48 210 410
  • Available: Monday – Sunday, 24/7

OffGamers L.L.C – Trusted digital marketplace for official game keys, gift cards, and software licenses.