Privacy Policy
At OffGamers L.L.C, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website off-gamers.com or make a purchase from us.
👤 1. Information We Collect
- Personal Data: name, email address, billing information, and phone number provided during checkout or account creation.
- Technical Data: browser type, device, IP address, and cookies for security and analytics purposes.
- Transaction Data: payment method, order ID, and transaction history for order verification and refund processing.
🔒 2. How We Use Your Information
- To process your orders and deliver digital goods securely and instantly.
- To send purchase confirmations, refund updates, and customer support messages.
- To detect, prevent, and investigate fraud or unauthorized access to your account.
- To improve website functionality, performance, and customer experience.
💳 3. Payment Security
All payments are processed securely via trusted providers:
- BKT Bank – Visa and MasterCard cards
- Paysera – Visa, MasterCard, and Paysera balance
- Raiffeisen Bank Kosovo – bank transfers only
We never store your full payment card details. Transactions are encrypted using SSL and verified through secure payment gateways.
🔒 4. Data Protection & Storage
- Your personal data is securely stored on encrypted servers within the European Union.
- We comply with the General Data Protection Regulation (GDPR).
- Only authorized personnel can access personal information for legitimate business purposes.
📝 5. Data Retention
- We retain customer data only as long as necessary to fulfill transactions, comply with legal obligations, and resolve disputes.
- Inactive account data may be automatically deleted after 24 months of inactivity.
🔑 6. Your Rights Under GDPR
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications at any time.
- Request transfer of your data to another provider (“data portability”).
To exercise your rights, contact us at [email protected].
📱 7. Cookies
We use cookies to enhance user experience, analyze traffic, and store session preferences. You can disable cookies in your browser settings, but certain features of the website may not function properly.
📞 8. Contact Information
If you have any questions about our Privacy Policy, please contact:
- Email: [email protected]
- Phone / WhatsApp: +383 48 210 410
- Available: Monday – Sunday, 24/7
OffGamers L.L.C – Registered in Kosovo. This Privacy Policy was last updated on November 2025.