Payments & Refunds Policy
At OffGamers, we aim to make every purchase fast, safe, and transparent. This page explains how payments are processed, what methods are accepted, and how refunds are handled for digital products.
💳 Payment Methods
We accept the following secure payment methods:
- 💸 BKT Bank – accepts Visa and MasterCard cards
- 💰 Paysera – supports Visa, MasterCard, and Paysera balance payments
- 💵 Raiffeisen Bank Kosovo – bank transfer only
All transactions are processed securely through encrypted connections. OffGamers does not store your payment card information on our servers.
🔒 Payment Security
- All payments are protected with SSL encryption and verified through 3D Secure when available.
- Suspicious transactions are automatically flagged and reviewed to protect both our customers and our platform.
- Your billing data is never shared with third parties, in accordance with GDPR and our Privacy Policy.
💸 Refund Policy
- Eligibility: Refunds are available for unused or unactivated digital products within 14 days of purchase.
- Non-Refundable: Once a digital code has been activated, revealed, or used, we cannot issue a refund.
- Processing Time: Refunds are typically completed within 3–5 business days after approval.
- Refund Method: Refunds are returned to the same payment method used for the original order.
⚠ Failed or Cancelled Transactions
- If your payment fails or remains pending, please check your bank or card provider for authorization issues.
- For pending or duplicate payments, contact our support team to confirm the transaction status.
📞 Contact Support
If you have questions regarding payments or refunds, please contact us:
- Email: [email protected]
- Phone / WhatsApp: +383 48 210 410
- Available: Monday – Sunday, 24/7
OffGamers L.L.C – Safe and secure payments, transparent refund policy, and trusted service since 2021.